Complaining about Calgary Transit
Please, excuse if this blog comes down to a place of personal ranting, however, dear readership, as an auto-therapeutic practice preventing further harm or damage i need to share my frustration about the website of Calgary’s transportation company with you. I have written it all up as a customer feedback email, that i actually sent them.
Dear web team of Calgary Transit,
I value very much the existence of public transport, even when there may be some service irregularities, and I think Calgary Transit is a valuable part of the city’s life. However the CT website has very fundamental shortcomings. In fact, looking up connections and bus schedules on the CT website is an extraordinarily frustrating experience. Being forced to enter bus stops or road names in a specific way and even when entered correctly being told that there are technical difficulties is just not acceptable. Furthermore the site is very slow and it is not possible to bookmark certain connections or bus stops. There are many other things I could mention, but I am certainly not the first one to complain. I just don’t understand how Calgary Transit – the transport company of such an economically thriving city – gets by with this kind of service. What are the plans? When will this problem be solved? Would you consider putting the route data on Google Transit? I would really appreciate any clarifying answers on this. Thank you.
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